Returns & Exchanges

  • With respect to discounted or marked down items, all sales are final.
  • Items bought at full price will be accepted for return within 15 days of the delivery date. Return items must be in their original condition, have all labels and tags still on the garment, not have been laundered, worn, damaged or used in any fashion and must be accompanied by its receipt for a full refund or credit. At this time, we cannot accept any exchanges.
  • Refunds may only be made in the same way as was utilized for the payment of the item.
  • Once your return has been received, your refund or credit will be immediately processed and you will receive a refund or credit with 7-10 business days. In the case of a refund, it will be reflected as per your original form of payment.
  • You must contact the Bern Conrad Customer Service Team before a return, refund and/or credit can be processed. The team will e-mail you a UPS return label to attach to the original package to send the item back to us. The package can be dropped off at any UPS retail facility. You can also schedule a UPS pick-up at